Fill out the form

    By clicking "Submit", you agree to the privacy policy and terms of the public offer.
    +

    Increase your income from players by 2.5–5 times

    with the help of AI communications, retargeting and omnichannel retention

    Get a consultation
    Automated mailings and updates via SMS, email, push notifications, in-app notifications, and messengers
    Telephone and messaging channels with global reach
    Precise retargeting across 100,000+ sites
    Artificial intelligence for personalized communications and advertising

    Player retention is key to increasing LTV and reducing churn

    Удержание — это не просто задача маркетинга, это стратегически важный элемент успеха в iGaming-индустрии.

    Мы создаём и внедряем системы, которые мотивируют игроков возвращаться, делать повторные депозиты и сохранять активность на платформе. Это помогает сократить отток, продлить жизненный цикл пользователя и повысить ценность каждого клиента для бизнеса.

    Get a consultation
    We create a comprehensive approach to retention
    Player Segmentation
    Разделяем аудиторию по критериям: активность, частота ставок, размер депозитов, тип игр и другим параметрам для более точного подхода.
    Analysis of behavior and reasons for leaving
    Определяем факторы, из-за которых игроки теряют интерес или покидают платформу: проигрыши, неудобный интерфейс, отсутствие мотивации и другие триггеры.
    Developing retention strategies
    Создаём персонализированные предложения, бонусы, фриспины, VIP-программы, челленджи и игровые сценарии — в зависимости от типа пользователя: новичок, спящий, VIP и пр.
    Communication at the right time
    Настраиваем цепочки Email-, Push-, SMS- и in-app-сообщений с вовлекающим контентом. Используем триггеры вроде неактивности, проигрыша или крупных транзакций.
    Gamification
    Внедряем игровые механики: уровни, награды, турниры, рейтинги, прогресс-бары и элементы лояльности, которые удерживают внимание и вовлекают.
    Automation and A/B testing
    Создаём автоворонки, проводим постоянное тестирование гипотез, анализируем результат и оптимизируем сценарии коммуникации.

    Key Products of GG Retention

    Модульная платформа «всё-в-одном» соединяет CRM, омниканальные рассылки, AI-роботов и сквозную аналитику. Подходит iGaming, финтеху, e-commerce и любому бизнесу, где важны удержание и повторные продажи.

    What does the platform do?
    • Manages the funnel from registration to repeat purchases.

    • Increases LTV: segments, reactivates and gamifies customers.

    • Automates marketing and processes without code.

    • Brings all channels (email, SMS, push, messengers, calls) into one point.

    • Calculates efficiency: ROI, expenses, conversions in D-1 format.

    Main modules of GG CRM Platform

    CommsCloud CPaaS

    Key Features Single API for email, SMS, push, calls and messengers; no-code scenarios, billing and SLA monitoring

    What does business get? Rapid scale without infrastructure, lower costs, higher conversions

    Read more
    Virtual Contact Center

    Key Features Single interface for operators, voice and messengers, hybrid bot + human, SLA monitoring

    What does business get? Contact center without infrastructure: full load control, higher conversion and service quality

    Read more
    Workflow Builder

    Key Features Virtual Call Center "out of the box": online operators, calls + messengers, scripts and SLA analytics

    What does business get? Launch in 1-3 days without CAPEX, flexible scaling and conversion growth under full quality control

    Read more
    BI & Reports

    Key Features Live dashboards, custom reports, ROI billing and API export for Power BI / Tableau

    What does business get? Full transparency of costs and conversions, fast data insights and ROI management of communications

    Read more
    Analytics & Billing

    Key Features NLU understanding, predictive analytics, TTS/ASR and real-time recommendations

    What does business get? Auto-dialogues, personal offers, ↑ LTV and ↓ support costs

    Read more
    Gamify & Loyalty

    Key Features Points, levels, tournaments, VIP statuses + auto-integration with CRM and personal bonuses

    What does business get? Engagement ↑, Retention ↑, LTV ↑ — customers play, come back and spend more

    Read more

    Why Choose GambleGrip CRM Platform

    All in one

    Communications, analytics, automation, and telecom in one panel.

    SaaS geliness

    24/7 cloud access, scalable to any traffic.

    Launch ≤ 48 h

    ready-made campaign templates, data import via REST / Webhook.

    Transparent billing

    Pay per user or per volume of communications, without hidden fees.

    Growth in indicators

    proven increase in retention to 40 % and LTV to 60 %.

    Key Products of GG Retention

    CRM 1 — a fully managed retention center
    CRM 2 — the technical “brain” of your CRM ecosystem
    ContentOps — Outsourced Content Management for CRM Campaigns
    AnalyticsOps — Outsourcing BI Analytics and LTV Growth
    LoyaltyWorks — turnkey gamification and VIP program
    RiskGuard — CRM risk management outsourcing
    CRM 1 - a fully managed retention center
    What does it do?
    The GambleGrip team and SaaS platform take care of Reg → Deposit activation, player retention, and reactivation: AI bots, omnichannel campaigns (SMS/email/push/WhatsApp/calls), and ready-made promotional templates.
    What does it affect?
    • Income and LTV of the existing base

    • outflow and return of "sleeping" users

    • 80 % load on your contact center

    Read more
    CRM 2 is the technical "brain" of your CRM ecosystem.
    What does it do?
    We handle all technical aspects: connecting providers, importing databases, launching automated campaigns, managing BI reporting, and monitoring KPIs in real time.
    What does it affect?
    • Campaigns launch in 1-2 days with no burden on your team.

    • 24/7 transparent dashboards: calls, ROI, CPA, billing by channel

    • Savings on staff and providers, increased conversions through precise segmentation

    Read more
    ContentOps - Outsourced Content Management for CRM Campaigns
    What does it do?
    We create, localize, and upload all promotional content (texts, banners, voiceovers, intents) directly into your CRM funnel. You receive personalized emails/SMS/push notifications/bots—without burdening your team.
    What does it affect?
    • Quick campaign launches—from idea to mailing in 20 days

    • Increase engagement and conversions with precise localization

    • Saving internal resources: we eliminate creative, text, TTS, and tech integration

    Read more
    AnalyticsOps - outsourcing BI analytics and LTV growth
    What does it do?
    We connect to your CRM, providers, and game data, consolidate everything into unified dashboards, predict churn, and provide clear recommendations on where money is being lost and how to increase retention.
    What does it affect?
    • + LTV and ROI: targeted insights and promotional optimization

    • Full transparency – metrics, alerts, and BI 24/7

    • Save time and team: we provide turnkey data collection, analysis, and reporting

    Read more
    LoyaltyWorks - Turnkey Gamification and VIP Program
    What does it do?
    We develop and manage a loyalty system for you—levels, challenges, tournaments, VIP ranks, and collectible trophies. We integrate everything into your CRM: points are awarded automatically, and reminders and rewards are sent to players via email, SMS, push notifications, or bot.
    What does it affect?
    • 30–40 % involvement and time in the game

    • 1.5–2× growth in average deposit and LTV

    • +25 % returns thanks to challenges and VIP offers

    Read more
    RiskGuard - CRM risk management outsourcing
    What does it do?
    We monitor campaign failures, overspends, leaks, and SLA violations 24/7 in your GambleGrip CRM ecosystem. We'll set up limits, alerts, and BI dashboards for you.
    What does it affect?
    • Reduce financial losses – timely alerts about overspending

    • Data Security – GDPR/ISO 27001/PCI DSS Under Control

    • 99.9 % channel stability thanks to automatic KPI monitoring

    Read more

    Customer Support 24/7:
    Live support + AI automation

    We offer a comprehensive customer support solution for iGaming, combining live operators and AI automation. This reduces staff workload, lowers costs, and ensures rapid player support.
    • Operators process incoming requests - payments, bonuses, technical issues

    • AI bots take on 80% requests – fast and without downtime.

    • Hybrid system – escalation of complex cases to live specialists.

    • Multilingual support – we work with an international audience.

    • We work 24/7 – We connect as an external support department and free up your staff

    В результате гемблинг-оператор получает «под ключ» контакт-центр, оптимизированный для специфики отрасли (депозиты, бонусы, VIP-программы), масштабируемый под любые объёмы трафика и доступный 24/7

    Get a consultation

    GG Product Consulting - we will increase conversion to the standard

    Identifying product weaknesses in comparison with market leaders
    A comprehensive product consulting solution for iGaming operators that addresses key growth areas for your brand, from usability to monetization.
    • UX/UI-audit and tech-health-check of the site — We check navigation, speed, cross-device correctness, and critical game features

    • Analysis of the payment infrastructure in the target GEO — We compare payment methods, fees, and limits with benchmarks, looking for points of deposit conversion growth.

    • Online Brand Reputation Audit — We monitor mentions and forums, and develop a plan to neutralize negativity and increase loyalty.

    • Test drive of "clean" traffic — We launch identical campaigns on your website and reference brands to identify bottlenecks (registration → deposit → play).

    • A package of measures to increase conversion — We prioritize tasks, set KPIs, and support you until measurable growth is achieved.

    You'll receive a clear map of challenges and opportunities, a list of priority tasks with KPIs, and an implementation roadmap that will accelerate NGR growth without unnecessary costs.

    Get a consultation

    Other solutions

    Player Attraction Tools

    • AI contact centers

    • Own advertising network

    • Affiliate programs

    • Working with influencers

    Read more

    Solutions for IGaming

    • A platform for creating a white label casino or sportsbook

    • Payment provider aggregator

    • Aggregator of gaming providers

    Read more

    Administrative services

    • Standardization of processes

    • Team building

    • Education and internal university

    • Gambling licensing

    Read more